Refund policy

Return Policy

• Timeframe: Returns are accepted within 15 days of delivery for orders placed outside sale periods.
• Condition: Items must be in their original condition.
• Return Refusals: We reserve the right to decline returns if items, damaged, or spoiled (unless they arrived damaged).
• Defective Products: If you've received a defective item, please email unboxing videos and Photos to App & Website, and our Customer Experience Team will assist.

Exchange Policy

• Timeframe: Exchanges are accepted within 15 days of delivery for orders placed outside sale periods.
• Exchange Fee: A reverse shipment charge of ₹100 fee on COD orders.
• Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. Exchange products will be delivered within 7 days
• The above policies are the same for our premium collection as well.

Return & Exchange Process

• The Return or Exchange can be initiated via the Website or the App, read through the prompts highlighted on the App or Website
• The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.
• Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team
• Packaging: Please ensure items are packaged as they were delivered to you
• If Refund is approved, refund will be credited within 7 days